Straight answers, before you contract.

28 answers to the questions agents ask most, grouped by topic.

Joining Topflight

What is Topflight Insurance Solutions?

A boutique field marketing organization (FMO) for independent Medicare, health, life and annuity agents. Agents contract with top carriers through Topflight and get training, marketing support, a back office and a community called The Tribe.

Do Topflight agents own their book of business?

Yes, from day one. Contracts are independent, there are no vesting schedules and no contract-length requirements, and your clients and renewals stay yours.

What happens after I submit the contracting application?

You schedule a one-on-one Google Meet opportunity call. Topflight asks to see your prospecting and appointment calendars, your current production, your vision for the business and what you are not getting from your current upline.

Does Topflight accept every agent who applies?

No. Taking on a new agent is an investment of time and resources, so Topflight looks for a mutual fit on culture, values and growth goals.

What support is included once I am contracted?

The Tribe community, 118+ on-demand training videos, co-op deals with national carriers, a custom CRM with branded client newsletters, free pre-AEP postcards and birthday cards at cost.

Where do Topflight agents get licensed and certified?

A $39 pre-licensing course through Topflight’s preferred provider, XCEL Solutions exam prep, a preferred CE provider, discounted AHIP through the Spark partner link and E&O coverage through Next Insurance.

Medicare contracting

How do I get contracted with Medicare carriers through Topflight?

Apply on the contracting page and book your opportunity call. Once approved, Medicare Advantage and most Med Supp carriers are requested through your Spark account; Physicians Mutual is requested through your immediate upline.

Does Topflight take a cut of my Medicare commissions?

No. For Medicare Advantage you receive street-level commissions, usually paid directly by the carrier. Topflight earns its override from the carrier, not from your check.

How long does it take to add a state?

Medicare Advantage state additions generally take a minimum of 3 days and up to a week. Medicare Supplement and ancillary timelines depend on the carrier and state.

Are PDP overrides paid in 2027?

Topflight is not aware of any carrier paying PDP overrides or PDP street-level commissions for 2027. Referral fees remain $100 for MA plans and $25 for PDP plans.

ACA & health contracting

How do I get certified to sell ACA Marketplace plans?

Complete the CMS Federally-facilitated Marketplace registration and training at cms.gov. Agents in the 22 state-based exchange states also need that state’s own certification.

How much do carriers pay for ACA business?

Commissions are paid per member per month and vary by carrier and state. The ACA Command Center lists 2026 new business and renewal rates for Ambetter, Anthem, Cigna, Molina, Oscar and UnitedHealthcare.

Which income counts toward ACA subsidies?

Modified Adjusted Gross Income: wages, self-employment, investment, retirement and taxable Social Security income count. SSI, child support, gifts, workers’ compensation and loans do not.

Life & final expense

How do I contract life and final expense carriers through Topflight?

Ameritas, Foresters and Mutual of Omaha ancillary products contract through the Premier SureLC link. Physicians Mutual final expense is requested through your immediate upline.

Is life insurance training included?

Yes. The Life Insurance Master Class in Topflight University covers term, whole life, final expense and IUL, and is included for contracted agents.

Annuities & retirement

Do I need a separate license to sell annuities?

Annuities are sold under a life insurance license. Many states also require annuity-specific best interest training before your first sale.

Does Topflight help with annuity training?

Yes. Social Security Pro and Succession Planning courses in Topflight University are built for agents adding retirement products.

Home health care

What is short-term home health care insurance?

A supplemental product that pays cash or scheduled benefits for home-based nursing, therapy and home health aide care. It is not major medical coverage.

Do these plans reimburse prescriptions?

Yes, as a scheduled per-prescription benefit with an annual maximum by plan level. Kentucky GTL plans carry no Rx benefit.

Topflight University

What is Topflight University?

Topflight’s training platform: 118+ on-demand webinars, a 3.5-hour New Agent Bootcamp and weekly live coaching.

How do I access Topflight University?

Log in with your agent credentials. Access is included for contracted Topflight agents.

Can I attend events before contracting?

Yes. Many Topflight events are open to agents who are not contracted yet, including the Medicarians Vegas 2027 hosted ticket.

CRM & marketing

What is Atomic Automations?

An AI-powered CRM and automation platform built with Topflight for insurance agents: follow-up sequences, lead routing, review requests and retention workflows.

Do I keep my client data?

Yes. The Topflight CRM exports your book at any time. You own your clients.

Back office & Care Team

How do I reach Topflight agent support?

Submit the support form or email support@m.topflightagent.com. Contracted agents can also ask in The Tribe any hour of any day.

What do I do about missing commissions?

Submit one inquiry form per carrier. Topflight verifies and forwards the request and follows up as the carrier responds; most complete within 1 to 7 business days.

Agency building

How are override commissions calculated?

An agent’s total MAPD income is the base agent commission from the carrier plus the override from Topflight for your level. The schedule is published by carrier and level in the 2027 commission guide.

Can my agents leave if it is not a fit?

Yes. Releases are granted between January 2 and August 31. No release is granted within 90 days of marketing support or event sponsorship.

Ready to fly higher?

Apply, book a one-on-one call, and let the Care Team start your contracts. Four steps, no contract length.